1. How can I book on superdossier.com?
2. When there is the booking confirmation?
3. Which reliability guarantees for customers?
4. What security level for customer data?
5. How to pay?
6. It is possible pay without credit card?
7. Earnest money it is never necessary?
8. The taxes are included in the prices?
9. There is others additional costs?
10. How can I receive my Voucher?
11. How do I do if i cannot receive or print the Voucher?
12. The prices indicated are for room or for person?
13. The breakfast is included in the room rate?
14. It is possible book rooms by call center?
15. How can I cancel my reservation?
16. I am traveling: can I still cancel my reservation?
17. I cannot connect to internet: how cancel my reservation?
18. After departure, how can you search me?
19. When can I cancel my reservation?
20. How can I modify my reservation?
1. How can I book on superdossier.com?
World Hotel Service actually manage superdossier.com to reserve hotels in all Italy, at
lowest prices and immediate confirmation. The reservation system is very easy, all hotels are well described according to special needs of customers and with complete photographic review.
2. When there is the booking confirmation?
The rooms are istantly confirmed for you, without waiting or reconfirmation. When you send your reservation, the room is immediately available only for you and you can print at once the voucher to present at hotels.
3. Which reliability guarantees for customers?
Superdossier is part of reservation system with over 100000 rooms reserved every year, always with full satisfaction of customers. All hotels are selected stiffly and the customer can express their judgement on level and quality of hotels.
4. What security level for customer data?
This reservation system carries out all high rules of security and defends the privacy of customers according to italian law on privacy.
5. How to pay?
The credit card has only the function of guarantee the reservation and the payment will be in hotel after the stay, at the check out moment.
6. It is possible pay without credit card?
If you don't wish pay with credit card, it is possible make anticipated payment through wire transfer or other system.
7. Earnest money it is never necessary?
Only in certain cases may be that the hotel require all payment anticipated or an earnest money. This happens rather seldom and it is clearly indicated in the hotel description.
8. The taxes are included in the prices?
All prices indicated include rate and tax: often it is already included the breakfast. This types of information are manifestly indicated in the price description.
9. There is others additional costs?
Not, at the check out moment you will pay exactly the price shown in the hotel description. The reservation service is totally free. The hotel page contains all information regarding the prices.
10. How can I receive my Voucher?
The Voucher is the document containing all data of your reservation: it is necessary present it at the hotel reception. It is possible print the voucher immediately after conclusion of reservation.
11. How do I do if i cannot receive or print the Voucher?
If you cannot print the Voucher but the reservation is valid and confirmed, it is advisable communicate the problem to our Reservation Center: our staff will find the better solution for you.
12. The prices indicated are for room or for person?
According to international practices the prices pertain the room and not the person. Any difference or exception is listed in the hotel information.
13. The breakfast is included in the room rate?
Often the breakfast is included in the price: this information is always shown in the hotel page at the price description.
14. It is possible book rooms by call?
Our reservation system is specialized in booking hotels by internet. Only by internet: this permits low prices and special conditions.
15. How can I cancel my reservation?
Through the reservation system you can observe the reservation list: in this setting you can select the reservation code and click on Cancel Reservation.
16. I am traveling: can I still cancel my reservation?
If you are traveling and you must cancel the reservation, we recommend you to search internet point or internet connection, access to your reservation status and cancel the reservation.
17. I cannot connect to internet: how cancel my reservation?
Se non avete accesso ad Internet, potete cancellare la prenotazione inviando un fax al numero (+39)-0583908821, ma se dovete cancellare nel fine settimana o in un giorno festivo vi consigliamo di contattare direttamente l'hotel ai numeri indicati sul Voucher.
18. After departure, how can you search me?
If you are starting and after not is possible consult your E-mail, for any evenience we recommend you to communicate us your mobile number.
19. When can I cancel my reservation?
During the reservation procedure are clearly indicated the limit of cancellation and the amount of penalty in case of retardate cancellation or not show.
20. How can I modify my reservation?
If you must correct the terms of reservation, the best way is cancel the previous reservation and proceed to compile the new reservation form.